Infrastructure Management Services
IMS (Infrastructure Management Services) is a fast growing business contributing up to 40% of the company’s revenues that develops and supports thousands of desktops, laptops, servers, databases and websites. KAAV infrastructure experts define and deliver the target infrastructure. Our architects are responsible for defining detailed roadmaps for each product and service within their technical domain to take advantage of new technologies.
Our Infrastructure Team Manages All Products and Platforms Such as Desktop, Network and Database. They Are Responsible to Manage Expenses for Each Product/platform, and Service and Operational-level Agreements.
Our Team Monitors the Health and the Security of IT Systems and escalates issues, Performs Batch and Print Operations and Manages Incident-problem and Change Management Processes, Working with Application Development and Infrastructure Support. Our Team Works Closely With Clients Across the Application Development Teams and the Business Units. The Team Gathers Requirements From Clients and Acts as a Trusted and Dependable Partner.
What We Do?
Services:
- Service Desk Messaging Services
- Mobile Device Management
- Desktop Engineering & Migration Services
- Desktop Virtualization Unified Communication
- Directory Services
Business Advisory:
- Sourcing Strategies
- Emerging Technology Assessments
- Green IT
- IT Cost Transparency Solutions
- Information & Application Security
Network:
- Connectivity Services – DCN, WAN, LAN
- Collaboration Services – IPT, UC, UCaaS, Telepresence
- Contact Center Services – IVR, CTI, CRM, Apps
- Managed Network Services
Other Services:
- Os Migrations – Windows to Linux Migration
Database - Upgrades (Oracle, SQL Server, DB2)
DHCP, DNS, NTP, Directory Services, - File & Print Services,
- Email and Messaging Services, Groupware
- Calendar and Web Services